Refund policy

CUTIM Return & Refund Policy

Effective date: September 21, 2026

This policy applies to purchases made directly from cutimauto.com. For purchases made through another retailer or marketplace, please contact the original seller. Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. Our 30-Day Return Window

You may request a change-of-mind return within 30 calendar days after receiving your item. Email cutimservice@outlook.com with your order number and the item you wish to return. Sharing the reason for your return helps us assist you, but is not required when exercising a statutory right to cancel without giving a reason.

For returns under our voluntary 30-day policy, please ship the item within 14 calendar days after receiving our return instructions, unless we agree otherwise in writing. Statutory cancellation and return deadlines take precedence where applicable.

2. Condition of Returned Items

For a change-of-mind return under our voluntary policy, items must be unused, uninstalled, unmodified, and in their original condition, with their original packaging, accessories, components, and any included tags. Please provide your order number or another valid proof of purchase.

For vehicle accessories, check the product's listed compatibility and inspect the item before installation. If you suspect a defect or fitment issue, stop installation and contact us before modifying the product.

These voluntary return conditions do not remove your rights concerning defective, damaged, incorrectly supplied, or otherwise nonconforming goods. Where a statutory cancellation right applies, reasonable handling to inspect an item is assessed under applicable law rather than automatically treated as disqualifying use.

3. How to Request a Return

1. Email cutimservice@outlook.com with your order number and the item concerned.
2. For damage, a defect, or an incorrect item, describe the issue and provide relevant photos or videos where reasonably available. For a compatibility concern, include your vehicle model and model year.
3. We will review your request and provide return instructions, including the appropriate destination and shipping arrangements.
4. Pack the item securely and retain your shipping receipt and tracking details.

Please contact us before shipping a return so we can route it correctly. Do not send returns to the address on the original parcel or to our company address unless we specifically direct you to do so. Contacting us for instructions does not make a statutory cancellation dependent on discretionary approval.

U.S. return warehouse address:

11100 W 82nd Street, Suite H
Lenexa, KS 66214
USA

Before sending your item to this warehouse, contact cutimservice@outlook.com to confirm the return destination and shipping instructions for your order, including any arrangements needed for large or bulky items. This address is not an automatic return destination for every order or country.

4. Return Shipping and Other Charges

If you change your mind or order the wrong item: You are responsible for the actual direct cost of return shipping, unless applicable law requires otherwise. If we arrange return shipping at your expense, we will disclose the cost and obtain your agreement before shipment, and deduct the actual return shipping cost from your refund. If you pay the carrier directly, we will not deduct that return postage again. Original shipping charges paid for delivery are non-refundable unless applicable law requires otherwise. We do not retrospectively charge outbound shipping that was free on your original order.

If the item is defective, damaged in transit, incorrectly supplied, or missing components: If a return is needed to resolve the issue, CUTIM will cover the necessary return shipping costs. Depending on the destination and circumstances, we will arrange a prepaid label or agree on reimbursement of reasonable return postage before shipment. Please contact us before purchasing a return shipping service.

Large or bulky items: The same return shipping responsibilities apply. There is no separate flat-rate large-item return handling fee. Return shipping costs vary based on the package dimensions and weight, the shipping origin, the return destination, and the carrier's rates. Large or international returns may be expensive. Where applicable law requires a return-cost estimate or other information before purchase for goods that cannot normally be returned by post, we will provide that information before you place your order. Contact us before shipping a large item so we can provide appropriate return instructions.

Restocking fees: We do not charge a restocking fee for either type of return.

5. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order on delivery and report any problem as soon as reasonably possible. Retain the packaging where possible so that we can investigate transit damage or missing components.

We will assess the issue and arrange an appropriate remedy, such as a replacement, repair, or refund, in accordance with applicable law. A delay in reporting an issue does not by itself remove your statutory rights. Damage caused by misuse, an unrelated modification, or incorrect installation is not treated as a product defect caused by CUTIM; we will assess the circumstances rather than automatically reject every installed item.

6. Exceptions to Change-of-Mind Returns

Our voluntary change-of-mind return policy does not cover:

• Products genuinely made to your specifications or clearly personalized, where that status was disclosed before purchase.
• Gift cards, except where a refund is required by law.
• Items used, installed, modified, or damaged after delivery, subject to any applicable statutory cancellation rights.

A standard stocked product is not considered personalized solely because you selected an available model, color, or size. These exceptions do not remove any mandatory remedies for faulty or incorrectly supplied goods. If an item requires special transport, contact us for safe return instructions; do not ship restricted or hazardous goods through an unsuitable service.

7. Refunds

We aim to inspect returned items and notify you of the outcome within 5 business days after receipt. If your refund is approved, we will initiate it to your original payment method within 5 business days. Any shorter deadline required by applicable law takes priority.

Refunds are based on the amount actually paid for the returned item, taking account of applicable discounts and the shipping rules above. We will explain any lawful deduction before processing it. Your bank or payment provider may need additional time to post the refund. If it has not appeared within 15 business days after our refund confirmation, contact us for assistance.

8. Exchanges

For a different item, model, or color, please request a return and place a separate order for the replacement. Replacement orders are subject to availability and the price shown at the time of purchase. This process does not replace your legal remedies when we supply a faulty or incorrect item.

9. Order Cancellations

Contact cutimservice@outlook.com as soon as possible if you need to cancel an order. If the order has not shipped and we can cancel it, we will refund the full amount paid without an automatic cancellation or payment-processing deduction.

For personalized products already in production, any cancellation restriction must have been disclosed before purchase and must be permitted by applicable law. Once an order has shipped, interception is not guaranteed; the applicable return process and your statutory rights remain available.

10. Statutory Consumer Rights

Our voluntary 30-day policy is additional to, and does not replace, mandatory consumer protections.

For eligible online purchases delivered to consumers in the European Union, a 14-day statutory withdrawal right generally applies from receipt of the goods, subject to applicable exceptions. You may exercise it by sending us a clear statement of your decision to withdraw; no reason is required. Goods should generally be sent back within 14 days after that notice.

Where this right applies, reimbursement includes the cost of our least expensive standard delivery option, but not an additional premium delivery upgrade. We will reimburse you within 14 days after receiving your withdrawal notice, although we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first, where permitted by law. You bear direct return costs only where you were properly informed in advance and applicable law allows it. Any deduction for diminished value must comply with applicable law.

Additional or different mandatory rights may apply in other destinations. In any conflict between this policy and mandatory local consumer law, the applicable law takes precedence.

11. Contact Us

For return, refund, or cancellation requests, email cutimservice@outlook.com and include your order number if available. We will provide the appropriate return instructions for your order.