Still Need Help?
Contact our support team for help with orders, shipping, returns, compatibility questions, and after-sales support.
Frequently Asked Questions
Yes, we provide free standard shipping on all orders over $100. For orders under $100, a small shipping fee applies, which will be shown at checkout.
For unshipped orders, you can contact customer service to adjust the items. After an order has been shipped, modifications or cancellations are no longer allowed.
Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can track your order using the tracking number provided in the shipping confirmation email. Please enter your tracking number on our tracking page: https://17track.net/en.Or contact us for assistance by emailing：cutimservice@outlook.com.
Sometimes, due to carrier systems or customs procedures, tracking updates may be delayed. Rest assured, this will not affect the actual delivery progress; your package is still en route. We continuously monitor all shipments and intervene promptly if necessary.
Additionally, some carriers use internal tracking systems, meaning some updates may not be displayed in real-time on the public tracking page. If you encounter this situation, please contact our customer service team, and we will quickly verify and provide the latest status.
Customer Service Email: cutimservice@outlook.com
Please carefully inspect the product upon delivery. If there is any damage, please take clear photos of the following: the outer and inner packaging, the tracking label on the package, and the damaged part of the product. After taking photos, please contact our customer service team immediately. We will review the situation and provide you with a replacement or refund depending on the specific circumstances.
Customer service email: cutimservice@outlook.com
We understand you want to receive your refund as soon as possible. Normally, we process refunds within 48 hours. However, the arrival time depends on your bank or payment platform and typically takes 1-7 business days. If you have any questions, please feel free to contact our customer service team; we're happy to assist you.
Customer service email: cutimservice@outlook.com
Regular items: Orders can be canceled by contacting customer service before shipment. Once shipped, cancellations are not possible.
Custom products: For personalized items such as custom steering wheels or full-coverage seat covers, once the order is confirmed with customer service, cancellations are not allowed.
Discount codes are non-refundable. The refund amount only includes the amount you actually paid, excluding the portion deducted by the discount code.
FREE SHIPPING
Orders Over ＄149
SECURE CHECKOUT
Secure Payment and Privacy
DELIVERY GUARANTEE
Packages Delivered Safely
30-DAY RETURN
Returns within 30 Days of Delivery
SERVICE EXCELLENCE
Exclusive 1-to-1 customer support
QUALITY GUARANTEE
Premium quality products guaranteed